Skill development means a process which enables trainees and the working age people to gain access to dexterity, knowledge and ability, career ethics and good working attitude by skill training, establishing skill standards, and other relating activities.

Aside from their primary functions, staff for restaurants usually wear multiple hats and may also play the role of a host, salesperson, and customer service representative. All of these roles boil down to being able to effectively communicate with customers to give them the best dining experience and service. Practice active listening with your staff so they can make a conscious effort to fully understand and retain the information provided to them. Additionally, pay attention to common non-verbal cues, such as tone of voice, nuances, and body language to determine your customer’s needs.